netb24 Privacy Policy

When you create an account on netb24, we collect the personal information you provide during the registration process. This typically includes:

This information is required to create and maintain your account, verify your identity, and ensure compliance with our age restriction policy. Players must be 21 years or older to register on netb24.

To comply with our Know Your Customer (KYC) obligations and to protect against fraud and underage gambling, netb24 may request the following verification documents at any point after registration:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months)
• Payment method verification (screenshot or confirmation of your bKash, Nagad, Rocket, or Upay account linked to your profile)
• Selfie or live photo for facial verification, where required by our compliance team

When you make deposits or withdrawal requests on the netb24 Platform, we record transaction details including the payment method used, transaction amounts in Bangladeshi Taka, transaction timestamps, and reference numbers. We do not store full payment credentials for mobile financial services such as bKash, Nagad, Rocket, or Upay — these transactions are processed through the respective payment providers' secure systems.

We automatically collect data relating to your gaming activity on the netb24 Platform. This includes game session logs, wager amounts and outcomes, bonus usage history, sport betting selections, and the time and duration of play sessions. This data is used for account management, responsible gaming monitoring, dispute resolution, and Platform improvement.

When you access the netb24 Platform, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and session activity logs. This data helps us maintain Platform security, detect suspicious activity, and optimise the mobile experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.

If you contact netb24 support via email or any other channel, we retain records of that correspondence, including the content of your messages, timestamps, and any supporting documents shared. This data is used to handle your enquiry, maintain service quality, and resolve disputes.

netb24 uses the personal data we collect for the following specific purposes. Each purpose is tied to a clear lawful basis, either the performance of our contract with you, our legal obligations, or our legitimate interest in operating a safe and fair Platform.

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to the full range of netb24 services.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records for your account.
• Age and identity verification: To confirm that all players on netb24 are at least 21 years of age and that account holders are who they claim to be.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, bonus abuse, and other prohibited activities.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling behaviour and to enforce self-exclusion, deposit limits, and cooling-off periods where requested.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of our correspondence for quality assurance purposes.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and maintain records required by law.
• Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the performance and usability of the netb24 Platform for all players.
• Service communications: To send you transactional notifications such as deposit confirmations, withdrawal updates, and security alerts. These are not marketing messages and cannot be opted out of while your account is active.

Cookies are small text files placed on your device when you visit a website. netb24 uses cookies and similar tracking technologies (including local storage and session tokens) to keep you logged in between visits, remember your preferences, maintain session security, and collect anonymous analytics about how players interact with the Platform.

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience on the netb24 Platform.
• Analytics cookies: Allow netb24 to collect anonymised data about how users navigate the Platform, which pages and games are most visited, and where technical errors occur. This data is used exclusively for internal Platform improvement.
• Security cookies: Help us detect and prevent fraudulent access attempts, bot activity, and other unauthorised behaviour on the Platform.

Most mobile and desktop browsers allow you to manage cookie preferences through your browser or device settings. You can typically choose to block or delete cookies at any time. Please note that blocking strictly necessary cookies may prevent core features of the netb24 Platform from functioning correctly, including account login and payment processing.

netb24 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

To deliver the games and betting markets available on the Platform, netb24 shares relevant session and account data with third-party game studios and platform providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers act as data processors on our behalf and are contractually bound to use your data only for the purpose of delivering their services within the netb24 Platform.

Transaction data is shared with mobile financial service providers — including bKash, Nagad, Rocket, and Upay — solely to process your deposit and withdrawal requests. These providers operate their own privacy policies and security frameworks, and netb24 is not responsible for data handling practices that occur within their systems after a transaction handoff.

Where required for KYC compliance, netb24 may share identity document data with third-party verification service providers. These providers are engaged under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification on behalf of netb24.

netb24 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are required to do so by applicable law, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms and Conditions.

In the event that netb24 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, netb24 will take reasonable steps to ensure that the acquiring entity commits to honouring the privacy protections described in this Policy before any data transfer occurs.

netb24 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy. The specific retention periods we apply are as follows:

• Active account data: Retained for the full duration of your account's existence on the Platform.
• Closed account data: Following account closure, we retain your registration data, KYC documents, and transaction records for a minimum of five (5) years for anti-money laundering compliance and legal record-keeping purposes.
• Gameplay logs: Retained for a minimum of two (2) years from the date of each session for dispute resolution and responsible gaming audit purposes.
• Support correspondence: Retained for three (3) years from the date of the last communication in each support thread.
• Device and technical data: Retained for up to twelve (12) months from collection, unless a security investigation requires longer retention.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any individual user.

As a user of the netb24 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address shown in the Contact section of this Policy. We will respond to all verified requests within thirty (30) days.

• Right of access: You may request a copy of the personal data netb24 holds about you at any time.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. We cannot erase data we are required by law to retain.
• Right to restriction: You may ask us to restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time, with immediate effect.

netb24 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• SSL/TLS encryption for all data transmitted between your device and the netb24 Platform
• Encryption at rest for all sensitive personal data stored in our systems
• Role-based access controls ensuring that only authorised staff can access personal data, on a strict need-to-know basis
• Regular security audits and vulnerability assessments of the Platform infrastructure
• Two-factor authentication options available to all registered users for additional account security
• Automated monitoring for unusual login activity, IP anomalies, and transaction irregularities

While netb24 employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying netb24 immediately at [email protected] if you believe your account has been compromised.

The netb24 Platform is strictly intended for adults aged 21 and above. netb24 does not knowingly collect, process, or store personal data relating to any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account or submitted personal information to netb24, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

netb24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page.

We may also notify registered users of significant changes via email or through an in-Platform notification. However, it remains your responsibility to review this Policy periodically. Your continued use of the netb24 Platform following any update to this Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data netb24 holds about you, please reach out to our support team. We are available around the clock and operate in Bangladesh Standard Time (UTC+6).

Support email: [email protected]

Please use the subject line "Privacy Request" in your email and include your registered account username along with a clear description of your enquiry. We aim to respond to all privacy-related requests within thirty (30) days of receipt.

For further information about your rights and how our platform handles your data, you may also consult our Terms & Conditions and our Responsible Gaming page.